Privacy Policy

Effective Date: August 17, 2026

Flight Mender (“Flight Mender,” “we,” “us,” or “our”) operates the website https://flightmender.com/ (the “Website”) and provides independent customer assistance and travel-related support services.

We respect your privacy and are committed to being transparent about how information may be collected, used, disclosed, and protected when you visit our Website or contact us by phone, email, or other available communication methods.

By using our Website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Independent Third-Party Service

Flight Mender is an independent third-party customer assistance service.

Unless expressly stated otherwise in a written agreement or on a specific service page, Flight Mender is not an airline, airport, government agency, or official representative of any airline, online travel agency (OTA), hotel, travel company, or other travel brand.

Any airline, OTA, hotel, or other company names, logos, trademarks, and service marks referenced on our Website belong to their respective owners.

Our use of third-party brand names is intended to identify the travel service or subject matter for which assistance may be requested and does not necessarily indicate an affiliation, sponsorship, endorsement, or authorization.

2. Information We May Collect

Depending on how you interact with Flight Mender, we may collect information that you voluntarily provide, including:

• Full name
• Email address
• Telephone or mobile number
• Travel or reservation information
• Airline or OTA information
• Booking or confirmation information
• Flight details
• Travel dates
• Origin and destination
• Information about your customer-service request
• Information you provide when communicating with our representatives
• Other information necessary to respond to your inquiry or provide requested assistance

You should provide only information that is reasonably necessary for the assistance you are requesting.

3. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically through standard web technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Approximate geographic information
• Date and time of visits
• Website interaction information
• Cookies and similar technologies

This information may be used to operate, secure, maintain, analyze, and improve our Website.

4. How We Use Your Information

We may use information we collect for purposes including:

• Responding to customer inquiries
• Providing requested customer assistance
• Communicating regarding your inquiry
• Understanding travel or reservation-related requests
• Helping facilitate communication with relevant travel providers where appropriate
• Providing information about requested services
• Maintaining customer-service records
• Improving our Website and services
• Preventing fraud, abuse, or unauthorized activity
• Protecting the security and integrity of our Website and systems
• Complying with applicable laws and legal obligations
• Enforcing our Terms and Conditions and other policies

We do not intend to collect more personal information than reasonably necessary for the purposes described in this Privacy Policy.

5. Telephone and Customer Communications

When you contact Flight Mender by telephone, email, website form, or another communication channel, we may retain information relating to your communication so that we can respond to your request and maintain appropriate customer-service records.

If calls are recorded or monitored, Flight Mender will provide any notice or obtain any consent required by applicable law.

Because telephone-recording laws can vary by jurisdiction, customers should not assume that every call is recorded unless the applicable notice states otherwise.

6. Payment Information

If payment is requested for a service, payment information may be processed through an applicable payment processor or other authorized payment service.

Where possible, Flight Mender does not intend to retain complete payment-card information after a transaction has been processed.

You should not provide sensitive financial information through an unsecured email, ordinary website message, or other communication channel unless specifically instructed through an appropriate secure process.

The actual handling of payment information depends on the payment method and service provider used for the transaction.

7. Sharing of Information

We may disclose information when reasonably necessary to operate our business and provide requested assistance.

Depending on the circumstances, information may be shared with:

• Service providers and contractors assisting us with website hosting, technology, communications, analytics, customer support, or other business operations
• Payment processors
• Technology and security providers
• Relevant travel providers when necessary to address a customer’s request and where appropriate
• Professional advisers
• Government authorities, courts, regulators, or law-enforcement agencies when legally required or reasonably necessary to protect rights, safety, or property
• A successor entity in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction

We do not represent that personal information is never disclosed to third parties. Any disclosure depends on the circumstances and the purposes described in this Privacy Policy.

8. Cookies and Similar Technologies

Flight Mender may use cookies, pixels, tags, analytics technologies, and similar tools to operate and improve the Website.

These technologies may help us:

• Remember certain preferences
• Understand Website usage
• Measure Website performance
• Detect security issues
• Improve user experience
• Analyze traffic and marketing performance

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

9. Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

Those websites may have their own privacy policies, terms, security practices, and data-collection practices.

Flight Mender is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the applicable third party’s privacy policy before providing personal information.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, storage system, or internet communication can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer-service records
• Complete transactions
• Resolve disputes
• Prevent fraud or abuse
• Comply with legal obligations
• Enforce agreements
• Maintain legitimate business records

Retention periods may vary depending on the nature of the information and the reason it was collected.

When information is no longer reasonably necessary for a legitimate purpose, we may delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

12. Your Privacy Rights

Depending on where you live and whether applicable privacy laws apply to Flight Mender, you may have rights concerning your personal information.

These rights may include, where applicable:

• The right to know what personal information is collected or processed
• The right to request access to personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information, subject to applicable exceptions
• The right to opt out of certain forms of sale or sharing of personal information
• The right to limit certain uses or disclosures of sensitive personal information where applicable
• The right to receive equal treatment for exercising applicable privacy rights

Not every privacy right applies to every individual or every business.

For example, the California Consumer Privacy Act applies only to businesses meeting applicable statutory requirements and thresholds.

13. California Privacy Rights

If you are a California resident and applicable California privacy law applies to Flight Mender, you may have additional rights concerning your personal information.

These may include rights to know, correct, delete, and opt out of certain sales or sharing of personal information, subject to statutory exceptions.

California privacy regulations also address how covered businesses must present privacy information and provide mechanisms for applicable consumer requests.

To submit a privacy request, contact us using the information below.

Email: support@flightmender.com

Phone: +1 877 240 1934

We may need to verify your identity before completing certain requests.

14. Children’s Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly seek to collect personal information from children under 13 through the Website.

If you believe a child has provided personal information to us, please contact us so that we can evaluate and, where appropriate, delete the information.

15. Do Not Track

Some browsers provide “Do Not Track” or similar settings.

Because browser implementations and standards can vary, our Website may not respond to every browser-based Do Not Track signal.

Where applicable law requires a specific response to a recognized privacy preference signal, we will handle that signal as required by applicable law.

16. International Data Transfers

Although Flight Mender primarily targets customers in the United States, our service providers or technology infrastructure may operate in other countries.

As a result, information may be processed or stored outside the state or country where you reside.

By using our Website and voluntarily providing information, you acknowledge that information may be processed in jurisdictions where our service providers operate, subject to applicable legal requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we may update the Effective Date at the top of this page.

Your continued use of the Website after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

18. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact:

Flight Mender

Website: https://flightmender.com/

Email: support@flightmender.com

Phone: +1 877 240 1934

Important Notice: This Privacy Policy describes Flight Mender’s intended privacy practices. It should accurately reflect the technologies, forms, analytics tools, advertising platforms, payment processors, call systems, and third-party services actually used by Flight Mender.